Sign in with your account number
For when you still know your password but no longer have the email address on the account.
That account number and password do not match an account. The number is 12 digits and is printed in My Account, under "Signing in without email". Spaces do not matter.
Too many attempts on this account just now. Wait a few minutes and try again — this protects your household, and nothing has been changed.
Sign in with your email address instead
Do not know your account number? It is printed in My Account, and we can read it out to you on +1 501 XXX XXX once we know who you are.
Getting the address changed
Signing in this way works for as long as you like, so there is no rush.
Changing the address on the account is a different matter: My Command Bridge confirms a change by emailing the address it already has, which is what stops anyone moving your account to a mailbox of their own. If you cannot read that mailbox any more, that confirmation cannot reach you — so call us on +1 501 XXX XXX and we will sort it out with you. Have your account number ready.